Shipping policy

Overview
This shipping policy applies to all digital products purchased from The Looks Lab. Our digital products include, but are not limited to, Lightroom presets, LUTs, digital art, templates, and other downloadable content for photo and video editing.

Delivery Process

1. Instant Delivery: Upon successful payment, you will receive immediate access to your purchased digital product(s).

2. **Delivery Method**: Digital products are delivered through one or more of the following methods:
   - Direct download link
   - Email attachment
   - Access to a secure customer portal

3. **Delivery Timeframe**: In most cases, delivery is instantaneous. However, please allow up to 24 hours for the delivery process to complete in rare cases of technical issues.

Download Instructions

1. You will receive an email containing download instructions immediately after your purchase.
2. Follow the provided link or log in to your account on The Looks Lab website to access your digital product(s).
3. Ensure you save the downloaded files to a secure location on your device.

Technical Requirements

1. It is the customer's responsibility to ensure their device meets the minimum technical requirements for accessing and using the digital product(s).
2. Information about technical requirements, including compatible software versions, is provided in the product description before purchase.

Download Limits

1. Each purchase typically allows for a limited number of downloads or a specific timeframe for accessing the digital product.
2. Details about download limits or access periods are clearly stated in the product description and/or in the email you receive after purchase.

Failed Deliveries

In the rare event that you do not receive your digital product within 24 hours of purchase:
1. Check your spam or junk email folders.
2. Ensure you've provided the correct email address.
3. Contact our customer support team at [The Looks Lab support email/phone number].

Refund Policy

Due to the nature of digital products, we generally do not offer refunds once the product has been successfully delivered. Please refer to our separate Refund Policy for more details.

Customer Support

If you experience any issues with accessing or downloading your digital product, please contact The Looks Lab customer support team at [support email/phone number]. We aim to respond to all inquiries within 24-48 hours.

Updates and Revisions

1. If applicable, you will be notified of any updates or revisions to your purchased digital product(s) via email.
2. The process for accessing updates will be clearly communicated in the notification email.

By purchasing digital products from The Looks Lab, you acknowledge that you have read, understood, and agree to this Shipping Policy for Digital Products.

Last updated: [Current Date]